Last updated: September 23, 2026
Pulse by A.I.M LLC ("we," "us," or "our") operates the Pulse platform available at pulsebyaim.com and pulsebyaim.com. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services.
Account Information: Name, email address, and password when you create an account.
Profile & Settings: Your personal phone number (used only for SMS task reminders you opt into), Twilio credentials (stored AES-256-GCM encrypted), and messaging preferences.
Lead & Contact Data: Names, phone numbers, addresses, and notes you import or enter. This data belongs entirely to you.
Message History: Records of SMS messages sent and received, including timestamps and delivery status, for compliance and audit purposes.
Usage Data: Pages visited, features used, IP address, browser type, and device information collected automatically.
Payment Information: Billing is handled entirely by Stripe. We do not store credit card numbers. We receive transaction confirmation, plan type, and Stripe customer ID only.
Support Communications: If you contact us by email or support, we retain those communications to resolve your request.
We do not sell your personal data. We do not use your lead or contact data to train AI models.
We share data only with processors necessary to operate the platform:
No sharing of mobile data: Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes. All categories of mobile-originating data — including phone numbers, SMS opt-in records, and SMS message content — are excluded from sharing with third parties. Message data is shared only with the SMS delivery vendor strictly necessary to transmit the message you requested (Twilio).
Message frequency: Message frequency varies based on usage and the conversations initiated. Inbound leads who opt in via contact forms typically receive conversational follow-up messages from the operator. Property owners contacted on a one-to-one basis typically receive a single inquiry per recipient.
Message and data rates: Message and data rates may apply. Standard carrier charges for sending and receiving SMS messages apply based on your wireless plan.
Opt-out and help: You may opt out of SMS messages at any time by replying STOP (or UNSUBSCRIBE, QUIT, END, CANCEL) to any message you receive. Reply HELP to receive sender contact information. Opt-out requests are honored immediately and permanently.
Contacts you upload are yours, and we do not verify them. When you upload or import a contact list (including numbers obtained from public records or a skip-tracing provider), you are the controller of that data and we process it only as a service provider to deliver the messages you direct. We do not verify that you have consent to contact those recipients, and we do not screen your uploaded contacts against the National Do Not Call Registry, any state Do-Not-Call list, or any litigator or reassigned-number database. Establishing a lawful basis to contact each recipient and performing any required Do-Not-Call screening is solely your responsibility, as described in our Terms of Service (Sections 3 and 3A). Our opt-out handling helps you honor recipients’ requests but is not a determination that your outreach is lawful, and nothing here is legal advice.
If you ask Pulse to provision and register a texting number for you, we share the business identity details you enter in Settings → Messaging — legal business name, EIN, business address, website, and the name, email and phone number of your authorized representative — with Twilio and The Campaign Registry (TCR) solely to complete U.S. A2P 10DLC brand and campaign registration in your business’s name. These details are stored in a Twilio sub-account owned by Pulse and are subject to Twilio’s privacy policy. We do not sell or use them for any other purpose. Your prepaid credit balance and per-message usage are recorded so we can meter sending and stop it when your balance reaches zero.
If you connect a Google Workspace (Gmail) or Microsoft 365 mailbox to use Pulse Intent (our agent-outreach feature), you grant Pulse the following access to your own mailbox:
gmail.send / Mail.Send) — to send the letter-of-intent emails you compose, from your mailbox, on your behalf.gmail.readonly / Mail.Read) — used solely to detect replies and bounce notifications to messages Pulse sent, so we can surface responses to you and automatically pause outreach to addresses that bounce or opt out.Storage & control: OAuth refresh tokens are encrypted at rest using AES-256-GCM and are accessible only to isolated server-side functions — never exposed to the browser or client. You can disconnect a mailbox at any time from Settings, which revokes Pulse's access. We do not read, store, or process messages unrelated to outreach you initiated through Pulse.
Limited Use disclosure: Pulse's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically: we do not use Gmail data for advertising; we do not sell Gmail data; we do not allow humans to read your Gmail data except (a) with your explicit consent for specific messages, (b) where necessary for security or to comply with applicable law, or (c) where the data has been aggregated and anonymized; and we do not transfer Gmail data except as necessary to provide or improve the feature, to comply with applicable law, or as part of a merger or acquisition with prior notice to you. The same principles govern Microsoft 365 data.
Twilio credentials are encrypted using AES-256-GCM before storage and are only decrypted inside isolated server-side functions — never exposed to the browser or client. All data is transmitted over HTTPS/TLS. Access to production systems is restricted to authorized personnel only.
No method of transmission over the internet is 100% secure. While we implement industry-standard safeguards, we cannot guarantee absolute security.
We retain your account data for as long as your account is active. Upon account deletion, personal data is deleted or anonymized within 30 days, except where required by law (payment records are retained for 7 years for tax compliance). SMS message logs may be retained for up to 2 years for compliance and dispute resolution.
California residents have the following rights under the CCPA and CPRA:
To submit a California privacy request, email support@pulsebyaim.com with subject line "California Privacy Request." We respond within 45 days.
Pulse is intended primarily for users in the United States. If you access the platform from the European Economic Area (EEA), United Kingdom, Switzerland, or other regions with data protection laws, your data will be transferred to and processed in the United States.
EEA/UK users may have the following rights under GDPR:
Our lawful bases for processing: contract performance, legitimate interests (security/fraud prevention), legal obligation, and consent (for optional features like SMS reminders).
To submit a GDPR request, email support@pulsebyaim.com. We respond within 30 days.
We use essential cookies for authentication and session management. We may use analytics tools to understand platform usage. We do not use third-party advertising trackers or sell data to ad networks. You may disable cookies in your browser settings, but some features may not function correctly.
Pulse is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us immediately and we will delete it.
We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or prominent platform notice at least 14 days before changes take effect. Continued use after changes constitutes acceptance.
Privacy questions, requests, or complaints:
support@pulsebyaim.com
Pulse by A.I.M LLC · pulsebyaim.com
This policy is provided for informational purposes. Consult a qualified attorney for legal advice specific to your situation.